Customer Reviews

Jake Martens

I would like to thank the staff of Flanner Buchanan Washington Park East for all of their assistance in the arrangements for my wife. I would especially like to recognize Zoe Norris for being so supportive and compassionate about ensuring the services were how we wanted them to go. She was amazing to work with, very professional, but so understanding and willing to make this difficult time for my family and I her top priority. I would not have been able to get through with everything if it had not been for her. I am truly grateful for everything that she did for me, my kids and for the services honoring my wife.

Rachel W.

Funeral Director Cari Jones did a fantastic job in managing my father’s visitation, funeral, and burial. The visitation in the Broad Ripple facility was peaceful and calm, in a clean and pleasant space; she and her staff made things run as smoothly as we could have ever hoped for. She worked with staffers and clergy from a nearby church for easy transitions into and out of the funeral service, and with the cemetery managers at the burial site. Our choices were outlined clearly, with no hidden costs. We appreciate the respectful professionalism from Ms. Jones and the team at the Broad Ripple location.

Beth Murray

I wish I could give 10 stars. Jay and all the employees treated us with such respect they went over every detail with us for My Moms funeral. The beautician there did such a wonderful job with my Mom. They delivered the flowers to my home after the funeral as well as food that we had forgotten after the funeral. From the time they picked Mom up after she passed to the Cemetery every employee was so nice and respectful if the family’s wishes and needs. Thank you, Jay and Staff we appreciate everything you did for our family.

Bob Fann

Jay, Tammy, and the entire staff at Flanner Buchanan are the best. They are so helpful and very accommodating and answered all the questions we had. Thank you so much!

Dawn Spears

They are the best I’ve seen yet.

Amanda Hancock

Words cannot adequately describe how wonderful Flanner Buchanan in Carmel was to work with while planning a memorial service for my brother who passed away unexpectedly. Everyone who we worked with were so professional, caring, sincere, and made everything go so smoothly. They truly listened to our story and got to know who my brother was as a person to help plan his services. Jamie was our funeral director and did such an awesome job. She helped ensure that my brother was transported to Flanner Buchanan and called us the moment he was in their care (so quickly. The same day we met with her!). She genuinely cares and it shows that she was meant to be in this line of work. It takes a very special person to do this! She matched us up with Celebrant Loral Tansy, who was going to be officiating my brother’s service. We truly felt SO incredibly blessed to have had Loral as our celebrant. He spent two hours with us listening to our stories about my brother and what our thoughts were for the memorial service. He has such a calm demeanor about him that was so comforting. You could tell that he truly cared for our family and wanted to make this day special for all of us. The day of the service, he told Kevin’s story with such grace. It felt like he had known my brother and my family for years. It felt so personal. We are so thankful for him. He has a true gift working with grieving families. Jamie, Loral, and everyone else who helped my family at Flanner Buchanan will never be forgotten. I love all of them so much and feel truly blessed that they have become part of our family now too. Thank you so much for your help throughout this difficult time. I HIGHLY recommend using them for any service you may have in the future.